We are committed to providing high standards of service to our customers but understand that sometimes things can go wrong.  If you are not satisfied with any part of our service then we want to know about it.   We will resolve your complaint as quickly as possible and if appropriate provide an explanation as to what went wrong and how we will seek to resolve the issue.

Please contact us in one of the ways listed (e.g., e-mail address, telephone, postal address).   We may call you back or write to you depending on the best way to resolve your complaint.

  • When we receive your complaint we will acknowledge it within (three or five) working days
  • We will then fully investigate your complaint and aim to respond within 10 working days
  • If the situation requires a longer investigation, we will contact you within 10 working days to inform you of this and let you know when you can expect our response
  • If you are not happy with the explanation we give you, you can contact our Managing Director who will be more than happy to help with your complaint.